7j7j Privacy Policy

Introduction

7j7j is an online casino and sports betting platform designed for players in Bangladesh. We are committed to maintaining the highest standards of data protection and to being fully transparent about how your information is used across our services, including cricket betting, live casino games, slots, and crash games.

Please read this policy carefully. If you disagree with any part of this Privacy Policy, you should discontinue use of the platform. For any questions or concerns regarding your personal data, you may contact us at the email address provided at the end of this document.

Information We Collect

We collect information from you in two primary ways: information you provide directly to us, and information we collect automatically when you use our platform.

Information You Provide

• Full name, date of birth, and residential address (required for account registration and age verification — users must be 21+).
• Email address and mobile phone number used for account login and communication.
• Payment and transaction details, including bKash, Nagad, Rocket, or Upay mobile wallet numbers and transaction references.
• Identity verification documents such as a national ID card or passport, where required to comply with our Know Your Customer (KYC) process.

Information Collected Automatically

• Device information including IP address, device type, operating system, and browser type.
• Usage data such as pages visited, games played, time spent on the platform, and click patterns.
• Cookie data and similar tracking technologies — please see our Cookies section below for full details.

How We Use Your Information

The information we collect is used strictly for the purposes outlined below. We do not use your data beyond what is reasonably necessary to deliver and improve our services.

• To create and manage your 7j7j account, including verifying your identity and age (21+ requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• To provide customer support, respond to queries, and resolve disputes in a timely and effective manner.
• To send account-related notifications, promotional offers, and updates about new games, tournaments, and bonuses — only where you have provided consent to receive such communications.
• To detect, prevent, and investigate fraudulent activity, money laundering, or any violation of our Terms and Conditions.

Data Sharing and Disclosure

7j7j does not sell, rent, or trade your personal information to any external party for marketing or commercial purposes. We may, however, share your data in limited and defined circumstances as described below.

We may engage carefully vetted third-party service providers to assist in operating our platform. These include payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard), identity verification agencies for KYC compliance, fraud detection services, and IT infrastructure providers. Each third party is bound by strict contractual obligations to protect your data.

• Legal compliance: we may disclose your data when required by law, court order, or governmental authority in Bangladesh.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
• Fraud prevention: we may share data with law enforcement or regulatory bodies where we suspect fraudulent activity, money laundering, or other illegal conduct.

Cookies and Tracking Technologies

7j7j uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your session, and analyse platform usage patterns.

We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period to remember your preferences), and analytical cookies (to understand how users interact with our platform). You can manage cookie settings via your browser at any time; however, disabling certain cookies may affect the functionality of our platform.

Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, hashed and salted password storage, role-based access controls, regular security audits, and firewall protections across our server infrastructure.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take all necessary steps to mitigate any potential harm.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations. For active account holders, we retain data for the duration of your account's existence plus any applicable statutory period after closure.

Transaction records and KYC documentation may be retained for a longer period where required by applicable anti-money laundering (AML) regulations or other legal frameworks. Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to your identity.

Your Rights

As a user of 7j7j, you have a number of rights with respect to your personal data. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at [email protected].

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit the way we use your data in certain circumstances.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing your request to protect against unauthorised access to your data.

Payment Data and Financial Information

All payment transactions on 7j7j are handled through secure, encrypted channels. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are processed directly by our payment partners and are never stored in plaintext on our servers.

We maintain records of transaction amounts, dates, and references for compliance, dispute resolution, and responsible gaming monitoring purposes. These financial records are held securely and are only accessible to authorised staff members with a legitimate operational need.

Third-Party Links

Our platform may occasionally reference third-party content such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) or payment partners. 7j7j is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with separately from the 7j7j platform.

Children's Privacy and Age Restriction

7j7j is strictly an adult platform. Our services are intended solely for users aged 21 and above. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and take all appropriate steps to prevent further access. If you believe a minor may be using our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or a prominent notice on our platform. Your continued use of 7j7j after any such changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes made to this policy, you should stop using our platform and contact us to request deletion of your account and associated data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7j7j handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Common Privacy Questions

Here are answers to some of the most frequently asked questions about how 7j7j protects and manages your personal data.

Is my personal data safe with 7j7j?

Yes. 7j7j uses industry-standard SSL encryption for all data transmissions. We also apply strict internal access controls so only authorised personnel can access sensitive account information. We are committed to maintaining fair play and data security standards across all services.

Does 7j7j share my data with third parties?

We do not sell or rent your data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification services) strictly for the purpose of delivering our platform services. Any such sharing is governed by strict data processing agreements.

How can I request deletion of my account data?

You can submit a data deletion request by emailing our support team at [email protected]. We will process your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records (such as transaction histories for compliance purposes).

Why does 7j7j collect my bKash or Nagad number?

Your bKash, Nagad, Rocket, or Upay number is collected solely to facilitate deposits and withdrawals on your 7j7j account. This payment information is never shared with unauthorised third parties, and is protected under our standard data security protocols.