Responsible Gaming at 7j7j

Our Commitment to Safe Play

At 7j7j, we believe that gambling should always remain a fun, recreational activity — never a source of stress or financial hardship. We are fully committed to helping our players in Bangladesh maintain healthy gaming habits and stay in control of their play at all times.

Our platform provides a range of practical tools that give you direct control over how you engage with games. From setting daily deposit limits to activating a full self-exclusion period, every feature is designed to keep you safe. We encourage all players — especially new members — to familiarise themselves with these tools before they start playing. Remember: 7j7j is for entertainment purposes only, and all players must be 21 years of age or older.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, background or income. The first step to getting help is recognising the warning signs early. Ask yourself the following questions honestly — if you answer yes to more than one, we strongly encourage you to use our self-exclusion or time-out tools and speak to a support specialist.

• Chasing Losses:Do you often bet more than planned in order to win back money you have already lost?
• Neglecting Responsibilities:Has gambling caused you to miss work, neglect family obligations or skip important personal commitments?
• Borrowing to Gamble:Have you ever borrowed money, sold possessions or used savings earmarked for essentials in order to fund gambling?
• Feeling Anxious Without Gambling:Do you feel restless, irritable or anxious when you are not gambling, or when you try to reduce how often you play?

Tools Available to You

7j7j provides a full suite of responsible gaming tools that are accessible directly from your account settings. All requests are processed promptly and with full confidentiality. Here is a summary of what you can use right now:

• Daily / Weekly / Monthly Deposit Limit:Set a hard cap on your deposits for any time period directly from account settings. Once set, limits can only be reduced immediately; increases take a mandatory 24-hour cooling-off period before taking effect.
• Session Time Reminders:Configure on-screen notifications to remind you how long you have been playing — available at 30-minute, 1-hour, and 2-hour intervals.
• Time-Out / Cooling-Off Break:Pause your account for a set period — from 24 hours to 6 weeks — without permanent closure. During this period you cannot log in, place bets or receive promotional communications.
• Permanent Self-Exclusion:If you feel that a longer break is needed, you can request a permanent self-exclusion by contacting our support team. This action closes your account permanently and cannot be reversed for a minimum of 12 months.

Getting Help and Support

If you believe you or someone you know has developed a gambling problem, it is important to act quickly. You do not have to face this alone. Our support team at 7j7j is available around the clock and can be reached by emailing [email protected]. All conversations are treated with complete confidentiality and without judgment.

We also advise players who feel they need additional external support to reach out to a trusted mental health professional, financial counsellor, or community support organisation in their local area in Bangladesh, such as those found in Dhaka, Chittagong, Sylhet, or Khulna. Speaking openly about gambling concerns with family members or friends can also be an important first step toward recovery.

Please remember that 7j7j operates as a safe and reliable platform with SSL encryption and fair play standards. We take our duty of care seriously — if gambling ever stops being fun, we want to make it easy for you to stop, take a break, or get help as quickly as possible. You are always in control.

Frequently Asked Questions